Note:Please follow your Bust to choose the item,if you have any question,please feel free to contact us,thanks!
Size Chart
1(cm)=0.3937008(in)
Order Guide
Please use the “SHOPPING CART” to make an order for more than one item, Click “Add to Cart”, after all items been added to your shopping cart, click “View Shopping Cart “–“Buy fromthis seller”, then pay it.
Payment
You can pay using Boleto,Visa, MasterCard, QIWI,Western Union, Maestro debit card,WebMoney and bank transfer.
Shipping
(1).UPS, DHL normally takes 3-7 business days. EMS 7-12 business days
(2).China Post Airmail (with tracking number) takes 15- 30 business days.
(3).China Post Airmail (without tracking information)takes 15- 50 business days.
Feedback
If you are satisfied with our product and service, pleaseleave us positive feedback and 5 star review!
If you are unhappy with our service or any other problem, please contact us before leaving feedback and we will resolve the issue asap,thank you!
Contact us
Any question, please feel free to contact with us.
We’ll reply your email or message within 24hrs.(Monday-Saturday).
Emails will not be answered on Sunday or holidays.
Company Information
Tips
Customer’s benefits are always the top priority of the starting points of our jobs.
1) Wholesale and drop shipping are both welcomed.
For wholesale, we will offer discount or free express shipping which only takes 3-7 days to arrive.
For drop shipping , we could send the goods to your customers directly and won’t leave ad information about us if you’d like to.
2) How can track my parcel?
You can track your parcel on the following website using your tracking number:
17track
global.cainiao
3) What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to our account.
4) Duties&Taxes
The shipping cost does not including any import taxes, and you are responsible for cusoms duties.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EBONY ARROGANCE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ebonyarrogance.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: